Help

ORDERS + RETURNS

Can I cancel or edit my order?

Once your order is placed, we move fast to get it to you. This means there’s only a short window to make any changes. If you need to cancel or edit your order, contact us as soon as possible. We’ll do our best, but we can’t guarantee changes after your order has been processed.

Do you offer refunds?

We get it—sometimes things don’t work out. We offer full refunds within 30 days, as long as your item is unopened and unused.

We don’t accept returns on opened products for hygiene reasons, but if there’s an issue with your order, reach out to us. We’ll always try to make things right.

How do I check my order status?

Once your order is placed, you’ll get a confirmation email. As soon as it ships, you’ll receive tracking details so you can follow its journey. If you haven’t received an update after a few days, check your spam folder or get in touch.

My package is lost—what should I do?

Most orders arrive within 2-3 working days via Royal Mail. If your package is delayed, check your tracking link for updates. If it’s been 10+ working days and still hasn’t arrived, contact us, and we’ll sort it out with a replacement or refund.


SHIPPING

Where do you ship to?

We currently ship within the UK and sell through Amazon UK.

How long does shipping take?

We ship all orders with Royal Mail, and delivery times are:

  • Standard Shipping (£3.50) → 2-4 working days

  • Free Shipping on orders over £30

You’ll get an email with tracking details as soon as your order is on its way.

When will my pre-order ship?

  • Something You Mist™ SPF 30 Face Mist ships in June

  • Under the Spotlight™ UV Detection Stickers ship in April

If anything changes, we’ll update you.

GENERAL

Where can I find BEAME products IRL?

Right now, we’re online-only, but we’re working on launching with major UK retailers. Stay tuned!

Can I stock BEAME in my store?

We’d love to chat. If you're a retailer or distributor interested in BEAME, get in touch through our partnerships contact.

I’m a content creator—how can I collaborate with BEAME?

We love working with creators who are passionate about sun care and wellness. If you’d like to collab, keep an eye out for our creator sign-up form, or reach out with your details.

How do I contact customer service?

For any other questions or concerns, email hello@beamespf.com